At Jeenax, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund process for eligible products purchased from our website.
1. Return Eligibility
Customers can request a return within 7 days from the date of successful product delivery.
2. Conditions for Return
To qualify for a return:
The product must be unused The product must be undamaged Original packaging must be available All accessories, manuals, tags, and invoices must be included
3. Non-Returnable Products
The following products are generally not eligible for return or refund:
Personalized products Digital products Hygiene-sensitive items Used or damaged products Clearance or final sale items
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Jeenax within 48 hours of delivery along with clear photos or videos for verification.
5. Refund Process
After successful product inspection and approval, refunds are processed within 5–7 business days to the original payment method.
6. Cancellation Policy
Orders can only be cancelled before dispatch confirmation. Once shipped, cancellations may not be possible.
7. Shipping Charges
Shipping charges, COD fees, and handling charges may be non-refundable depending on the reason for return.
8. Return Rejection
Jeenax reserves the right to reject return requests if returned products do not meet the required eligibility conditions.
9. Contact Information
For return, refund, cancellation, or support-related queries, customers may contact us:
Thank you for shopping with Jeenax — your trusted online shopping destination for smart gadgets, modern lifestyle products, and affordable online shopping in India.
